Guests

"There is a Google review from last week and a DM from yesterday. Nobody has replied"

Every unanswered review is read by the next hundred guests deciding between you and the hotel down the road. Every unanswered message is a booking that went somewhere faster. The replies are not hard to write. They are hard to get to, because they arrive in five apps at the busiest hour of the day.

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Five channels converging into one inbox, with a reply drafted for each.

Five apps mean five places to forget. One inbox with the reply already written means one tap.

In the platform

What Hostli does about it

  1. I

    Guest inbox

    Unified inbox

    Reviews, DMs, comments and WhatsApp land in one thread per guest, so nothing waits in an app nobody opened.

    Read how

  2. II

    Guest inbox

    Review replies

    Drafts a reply to each review in your voice: warm for the good ones, careful for the bad ones. You approve or edit.

    Read how

  3. III

    Guest inbox

    WhatsApp assistant

    Lets you handle the whole inbox from WhatsApp, by text or voice note, wherever you are on the property.

    Read how

What it costs

The guest inbox is part of the managed plans, Superior and Signature. Replies carry no fee of their own.

See the plans

Try it on your own numbers first

Readiness scan

See how your Google listing and website look to a guest today, including how the reviews read without replies.

Readiness scan

Questions hoteliers ask about this

Questions about reviews, messages and who answers them.

How does the system help with online reviews?

A review answered quickly, in your voice, is worth more than most ads and costs no media budget. Hostli brings Google, OTA and Meta reviews into one inbox, drafts a reply in your tone for you to approve, reads the sentiment against nearby hotels, and can turn a strong review into a campaign.

Will this add more notifications to my team?

Fewer, not more. Interruptions cost staff time, so Hostli folds everything that can wait into one readable weekly digest and only pings you when money or a guest is actually waiting on you. The channels stay clear for real emergencies and the night shift reads the same summary the morning shift did.

Does Hostli function as a Hotel CRM?

Yes, and a guest you can reach again is a booking you do not pay commission on twice. Hostli keeps booking history, groups guests into personas and puts every conversation from WhatsApp, Instagram, Facebook and Google in one inbox on your phone.

Other things that keep hoteliers up at night

Preferred sources are shown more often in Top Stories, and can carry a preferred badge in AI Overviews and AI Mode.

Add as a preferred source

See it on your own property

Connect your hotel and Hostli builds the first campaign, the first replies and the first audit from your own data. Nothing publishes until you say so.

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