Guest inbox · Unified inbox
Four channels, one conversation per guest
The unified inbox is Hostli’s single timeline for WhatsApp, Instagram, Facebook and Google review conversations, grouped by guest, with a reply drafted in the hotel’s voice attached to each incoming message.
Messages from WhatsApp, Instagram, Facebook and Google land in a single timeline, grouped by guest. Each arrives with a draft reply, so the work is reading and sending, not writing.
4
Channels in one inbox
24/7
Drafts do not wait for office hours
Every
Message arrives with a reply already written
A shared inbox shows you the messages. This one answers them.
How it works
I
Connect the channels
WhatsApp Business, Instagram, Facebook and your Google Business Profile, once, from settings.
II
Messages arrive drafted
Each message is read, matched to the guest, and answered in draft from your property’s verified facts and your tone.
III
Read, edit, send
Approve from the app or from WhatsApp. Spam is filtered before it reaches you.
Find it under: Inbox
Why it works
Facts, not guesses
Drafts draw on a ledger of things you have confirmed about the property, so no reply invents a checkout time.
Guest context
The thread shows what the guest asked before, on any channel, so the third message is not answered like the first.
Recovery built in
A reply that fails to send is retried and reported, not lost.
Questions, answered
- Does it reply on its own?
- Only where you allow it. Everything else waits for you with the draft ready.
- Which languages?
- The reply is drafted in the language the guest wrote in.
See it on your own property
Connect your hotel and Hostli builds the first campaign, the first replies and the first audit from your own data. Nothing publishes until you say so.